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Contact Us / FAQ

We suggest measuring one of your favorite fitting shirts off the body and laid flat. The width is measured from armpit to armpit across the front only; the length is measured from neck seam to bottom hem. Don't have a ruler or measuring tape? A dollar bill is 6 inches!
While our are shirts labeled as pre-shrunk by our suppliers, you can expect some shrinkage on solid colors as they are 100% cotton, particularly if you use any heat while washing or drying. Heather colors are a poly-cotton blend and so tend to not shrink much if at all. Please note size chart measurements are before being laundered.
Our Guys/Unisex style is a classic cut t-shirt with a regular or loose fit. Our Girls style is more fitted or tapered with cap sleeves.
We use different brands depending on availability and because of this you cannot specify a brand per order. For guys and girls tees we mostly use Fruit Of the Loom. Our top supplements are Delta, Tultex and Gildan.
In an effort to be as environmentally friendly as possible, products from multiple orders may be combined into the same package for shipping. This helps to reduce the number of packages sent to you, so you receive fewer packages and have less packaging material to dispose of when you receive your orders.

Products from multiple orders may be combined into the same package if the orders meet the following criteria:

• The orders are placed through the same customer account to the same address.
• The orders are shipping at around the same time.
• The orders have the same shipping method selected.

Please note that combining products from multiple orders into a single package won't change the amount of shipping you pay for each order. You will be charged separate shipping charges for each order placed. However, you will not be charged more than the total amounts shown at checkout for all orders.
Unless placed with rush processing, orders can take multiple business days with our production team as we make each item to order. For more information on processing times, please see our Ordering Info page.

Please note that shipping time does not include processing time.
Standard Shipping transit is generally between 2-7 business days and can be delivered by UPS or USPS but an address valid with USPS is needed for all standard shipping orders.
USPS Priority Mail transit is generally 1-3 business days.
2-Day transit is generally 2 business days.
For international delivery times, please see our Ordering Info page.

Pending: We are still awaiting payment.
Complete: We have received payment and will send the order to production.
Shipped: The order has finished being made and shipped.

If our production capacity permits, we may be able to accept custom orders of 500+ shirts. Contact us at to inquire!

While we are always happy to hear design ideas from our customers, at the current time we are not offering any compensation for design ideas.

If you have an account with, please click here to return an item. If you do not have an account and need to return an item, please print, complete and return this form to

Product Return address:
Thread Pit, Inc – RETURNS
2708 NE Waldo Rd
Gainesville, FL 32609

Most of your questions can be answered immediately by reading our Ordering Info page.

To open a help request form, please click the blue button near the bottom of the page. We'll normally get back to you within 12-24 hours--sometimes almost immediately. We get a lot of emails each day so please be patient :)

Or, email us at