A few notes before contacting us...

The width on our size chart is measured from armpit to armpit across the front only; the length is measured from neck seam to bottom hem.
While our are shirts labeled as pre-shrunk by our suppliers, you can expect some shrinkage on solid colors as they are 100% cotton, particularly if you use any heat while washing or drying. Heather colors are a poly-cotton blend and so tend to not shrink much if at all.
Guys shirts are a regular or loose fit, while girls tees are more fitted or tapered with cap sleeves.
We use different brands depending on our manufacturer, because of this you cannot specify a brand. For guys tees we mostly use Delta Pro-weight, and for girls we mostly use Tultex though. We do occasionally supplement guys or girls tees with Gildan.
Unless placed with rush processing, orders can take multiple business days with our production team as we make each item to order. For more information on processing times, please see our Ordering Info page.

Standard Shipping transit time is generally between 2-7 business days.
USPS Priority Mail transit time is generally 1-3 business days.
Orders shipped via 2nd day Air are sent out the same day if the order is received by 1 pm EST, and 2nd Day applies to weekdays only.
For a map of UPS Ground delivery times, please see our Ordering Info page.

Pending: We are still awaiting payment.
Complete: We have received payment and will send the order to production.
Shipped: The order has finished being made and shipped.

If our production capacity permits, we may be able to accept custom orders of 500+ shirts. Contact us at [email protected] to inquire!

While we are always happy to hear design ideas from our customers, at the current time we are not offering any compensation for design ideas.

The safety of our employees is paramount. While we will accept packages back, at this time our team is not fulfilling any returns under current circumstances.

If you have an account with, please click here to return an item. If you do not have an account and need to return an item, please print, complete and return this form to [email protected]

Product Return address:
Thread Pit, Inc – RETURNS
2708 NE Waldo Rd
Gainesville, FL 32609

Most of your questions can be answered immediately by reading our Ordering Info page.

To open a help request form, please click the blue button near the bottom of the page. We'll normally get back to you within 12-24 hours--sometimes almost immediately. We get a lot of emails each day so please be patient :)

Or, email us at [email protected]